Virus Removal Using an Antivirus Virus Scanner

Summary: When your regular anti-virus virus removal or virus scanner won’t work, here’s how you can still remove the virus.

My computer has a nasty virus.  This virus is so bad that I can’t even get access to the Internet! I’m using a firewall, and I have an antivirus program running, but somehow I still got a virus and I can’t get rid of it no matter what antivirus program I try to run. How can I get rid of this bad computer virus?

Chuck’s answer: no single virus program can remove every single virus. I use a couple of different antivirus programs and it seems that even if I run them all back to back, each program finds a virus that another antivirus program doesn’t. So I can understand your frustration when you run antivirus programs to make your computer safe, but you still get a virus.

As you’ve noticed some viruses attach themselves to your Windows registry and to Windows start-up programs and are very, very difficult to remove. Below are the steps that I use to remove a tough virus when my standard antivirus programs such as Norton can’t find and remove a virus.

Virus Removal Steps

Tip: Your goal in this exercise is to remove a single difficult virus that may be preventing access to your regular virus scanner or antivirus program.

Step 1 Look for clues on the screen that will reveal the name of the virus. For example, one extremely difficult virus is Windows Police Pro.  It is a misleading security application that reports false system security threats and displays false alerts that make you try to believe that your computer is infected with spyware. Windows Police Pro appears on your screen and its name appears in the title bar of the window. Once you know the name of the virus, you can use Google or your favorite Internet search site to search for the term “remove Windows Police Pro” or “remove” followed by the name of the virus are trying to remove. In the search results, look for solutions that may provide explicit steps for moving the virus instead of finding search results that suggest to you to download an installable general antivirus program — unless the search result is recommending that you download a specific small tool to remove the specific virus you’re trying to eliminate.
Step 2
(Optional) Kill a virus process: Review running processes in your Windows Task Manager.  Sometimes when you get explicit instructions for removing a virus, the instructions will require you to stop an active virus by using the Windows Task Manager to “kill a process.” to activate the Windows task manager., simultaneously press the Ctrl-Alt-Delete keys, then click the processes tab to display running processes. You can then scroll through the processes list to click on each known virus name and click “end process” button to stop them from running.
Step 3
Manually remove the single toughest virus. With a specific software tool or specific steps available, you can now try to manually remove the files that enable the single toughest virus. You should restart your Windows computer in safe mode so that the virus does not have the ability to start when your regular computer files start. To start your Windows computer in safe mode, start with the power off, then switch on the power and tap the “F5” function key a few times when Windows logo first appears. Once your computer is started in safe mode and you’ll search for specific virus executable or.DLL files on your hard drive or the Windows registry and delete them. Even if you don’t get all the virus executable or.dll files, as long as you remove the most important ones the virus can’t restart the next time you reboot your computer.
Step 4
Empty your recycle bin, so that the virus can’t find deleted virus program files and reinstall them.
Step 5
While still in safe mode, run your favorite antivirus programs. With the nastiest virus program out of the way, your favorite antivirus program may now run successfully and  can be used to remove any remaining associated virus files. By the way, if you have an especially difficult virus that is preventing your antivirus program from running, it is always a good idea to restart your Windows computer in safe mode and try running your antivirus program with your computer in “safe mode.”  Keep in mind that your computer will likely not be connected to the Internet while in safe mode, so you may be running your antivirus with an outdated data dictionary when your computer is in Windows “Safe Mode.” Still, your outdated virus dictionary may be enough to remove the virus once you’ve manually stopped the toughest one.
Step 6
Reboot, Update Anti-Virus Dictionaries, Run Antivirus again. Reboot your computer and hopefully you’ll be able to update your favorite antivirus program via the Internet, again. With your antivirus program’s dictionaries updated, once again run your antivirus program to remove any outstanding viruses defined in the updated dictionary.

Resources (Search for these on the Internet)

  • (free trial) Grisoft AVG Anti-virus
  • (free trial) Avast Anti-virus
  • (free) Lavasoft Ad-Aware (anti-spyware)
  • (free) Spybot Search and Destroy (anti-spyware)
  • (free) Smitfraud Fix
  • (free) SD Fix

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